Frequently Asked Questions
Everything you need to know about your Neutonic experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Official Neutonic products come with a 1-year limited warranty against manufacturing defects. Documentation is included in your product packaging.
How do I change or cancel my order?
Orders are processed quickly, but if you need to make a change, please email us within 1 hour of purchase to ensure we can update your details before dispatch.